Frequently Asked Questions
Everything you need to know about shopping with GALXBOY.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within major cities, while regional areas may take up to 7 business days. You will receive a tracking number via email once your order has been dispatched.
What is your return and exchange policy?
We offer a 14-day return policy for items in their original condition with tags attached. Please note that for hygiene reasons, we do not accept returns on underwear or swimwear unless there is a manufacturing fault.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Instant EFT, and popular buy-now-pay-later services to make your shopping experience seamless.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend comparing these measurements against your favorite fitting garments at home to ensure the perfect GALXBOY fit.
Can I cancel or modify my order after it has been placed?
Once an order is confirmed, it is immediately sent to our warehouse for processing. Therefore, we are unable to cancel or modify orders. Please double-check your details before finalizing your purchase.
Are your products authentic and original designs?
Yes, GALXBOY is a premium streetwear brand. All products sold on our official website are 100% authentic, original designs crafted with high-quality materials to represent the youth culture.